Refund policy
-Because our products are 100% handmade and specially customized, we will not provide any refund, return or exchange when shipping and delivering the order.
-Please carefully check the products you purchased when the order is generated. If there is any error, please contact us through the contact information and make changes within 12 hours. After the production of the product starts 12 hours later, the order is not modifiable.
-If the product is inconsistent, such as when we delivered you a different model of mobile phone case, the refund can only be allowed if the error occurs on our side.
*Since the products in this website are all handmade products, there will be some differences in decoration, such as accessories, but they will be as close as possible.
How to cancel an order？
If you want to modify or cancel the order, please contact us within 2 hours. And provide the information you need to modify. We will confirm the modified information with you.
“You can unconditionally cancel the order within 12 hours after the order is generated, but any cancellation will be charged a cancellation fee of 10% of the total price of your order. Please forgive me because the bank will also charge me a cancellation fee of this amount for transactions.”
Note that the order cannot be cancelled 12 hours after it is generated!
Damaged & Lost
Our shop is not liable for any products lost during shipping. As soon as we ship your order out, it is out of our control what happens to the package. We will do our best to help you locate an order, but any undelivered packages will not be refunded. If your package does get lost, we recommend waiting a few days for it to turn up, as well as to contact your local post office. Also you can check with your household if they received your package for you, and check with your neighbors in case your package was accidentally delivered to the wrong address. Please send us an email if you need any help.
If you receive your product damaged, please contact us within 24 hours and we will do our best to help you. Please note we do not accept refunds for products that have been damaged by the customer. Please view our "Product Care" page to view how to take care of your cases so that they will last.